Managed Service Desk

Greater efficiency, reduced operating costs

Lower infrastructure and overhead expenses
Blueshift Computer Technology’s Managed Service Desk provides access to our top-tier IT infrastructure without the financial burden of developing and maintaining your own system. Clients enjoy round-the-clock access to our highly skilled and certified team members, ensuring swift and effective ticket resolution 24x7x365.
Struggling with your IT Service Desk? Let us assist you.
The Service Desk is meant to resolve issues, yet managing an in-house Help Desk can be a challenge of its own. The costs of maintaining 24-hour staffing, high turnover rates, and unforeseen problems that overextend your team can be overwhelming.
Our clients can achieve savings of up to 40%.
Clients leveraging our Service Desk support can achieve up to 40% in savings on their IT expenditures. We charge solely for the time actively spent addressing problems—excluding costs associated with personnel downtime such as sick leave or other breaks. Opting for our Managed Service Desk proves much more economical compared to maintaining an in-house IT Help Desk.
Service Desk

Tier 1 Support: Ticket Routing, Routine Problem Handling, and Access Management

Our support team is available 24x7x365 to address, solve, or direct end-user support requests. This may involve a variety of IT support functions, including:

Ticket Distribution

Password Resets

Access Control Management

Standardized, Systematic Support Procedures


End-User Support Services (Covers All Services Specified in the Tier 1 Support Plan)

Remote Support and Troubleshooting for End User Workstations

Hardware and Software Asset Management

Managed Desktop Security Services

Support Services for Mobile Devices


Server Support Solutions

Server Management – Services tailored to preventative maintenance, issue resolution, monitoring, and alerting.

Monitoring server performance

Troubleshooting server issues

Managing cloud infrastructure

Providing managed security services for servers


Infrastructure Device Support Services

Monitoring server performance

Troubleshooting server issues

Managing cloud infrastructure

Providing managed security services for servers

Overview of Services

Tier 1, 2, and 3 support

On-call 24x7x365

Tailor support plan

Unlimited resources

Remote maintenance

Access denial End user security

Network monitoring

Application support

Blueshift Computer Technology Help Desk Benefits

Count on 24/7/365 availability

Boost employee productivity

Allocate IT resources to tackle complex challenges

Redirect and resolve end-user frustrations

Get In Touch

7326 10 St NE #350,
Calgary, AB T2E 8W1

403-202-0049

Quick Links


Do you need Responsive, Professional, Friendly IT Support?

Do you dream of systems that are Reliable and Efficient?

Do you lose sleep because your Data is not protected?

Are your IT and Printing Costs too high?